FREE SHIPPING FOR ALL ORDERS OVER $2300 AUD or $2500 NZD
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses for all orders over $2300 AUD or $2500 NZD to Australia and New Zealand. This applies per order in one complete delivery, unless otherwise agreed. Goods exceeding 30 kg in weight or dimensional weight (calculated from the length, width and height of a package) can not be sent by normal parcel service and might incur surcharges for bulky goods. Unless otherwise specified, delivery shall be effected free kerbside. Inside delivery, assembly, removal of debris, etc. can be booked as additional services for an extra fee. Shipping charges on all shipments (air, ground and sea) will be determined by greater of the actual weight and dimensional weight of a package, as stipulated by the logistic companies.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer extensive international shipping services to over 200 countries like Australia, New Zealand, New Caledonia, Papua New Guinea, Fiji, Hawaii, USA and many more. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
CUSTOMS
We are not responsible for any custom fees, import taxes or duties. By purchasing our products, you consent that one or more packages may be shipped to you and may have to pay import taxes or custom fees when they arrive at your country.
Goods shipped by courier, express, or other commercial service usually are expedited through Customs and Border Protection by a customs broker hired by that commercial service and then delivered seamlessly to your door. There are a number of different charges associated with these services, including shipping and handling, the fees charged by the service for clearing the merchandise through Customs and Border Protection, as well as any Customs duty and processing fees that may be owed on your importation.
For Australian Customers: All goods imported to Australia are subject to duty, Goods & Services Tax (GST), plus other taxes that may be applicable according to the class of the goods. On most products imported into Australia, customs duty is 5% of the value of the goods converted to Australian dollars, but this is dependent on the type of goods. You will need to check the websites of the Australian Border Force or the Australian Taxation Office (ATO) for the correct amount of customs duty. To calculate the GST on imported goods, add the value of the goods in Australian dollars, plus freight, insurances and the import duty. The 10% GST is calculated on this total.
For example, if you purchase a product for AUD$500, add the 5% customs duty $25 plus the cost of freight and insurances, for example $42, to a total of $567, then the 10% GST for this purchase would be $56.70.
SHIPPING TIME
Shipping time varies by location. These are our estimates for normal parcel shipments below 30 kg / 66 lbs:
| Location | *Estimated Shipping Time |
|---|---|
| Australia, New Zealand | 10-20 Business days |
| New Caledonia | 15-30 Business days |
| Papua New Guinea | 15-30 Business days |
| Fiji, Hawaii | 15-30 Business days |
| United States | 5-10 Business days |
| Mexico, Central America, South America | 15-30 Business days |
*This doesn’t include our 2-5 day processing time for packaging protection measures such as bubble wrapping fragile items and adding additional protection.
Goods exceeding 30 kg / 66 lbs in weight or dimensional weight such as appliances, beds, sofas, kitchens, etc. are placed on pallets or in wooden crates and are shipped by sea. Sea shipping takes 4-8 weeks depending on your delivery location.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
